Privacy Policy

This Privacy Policy explains how Tripivon ("we", "us") collects, uses, and shares personal data when you use our platform and websites. We act as a data processor for the customer data your agency manages, and as a data controller for the account and usage data we collect directly.

We collect the following categories of information:

• Account data: name, work email, agency name, and role when you register.
• Customer data: enquiry, booking, and financial records your agency stores in Tripivon.
• Usage data: log data, device information, and interactions with the Services.
• Payment data: billing details processed securely by our payment provider.

We use personal data to operate, secure, and improve the Services, including to:

• Provide, maintain, and personalize the platform for your agency.
• Process payments and manage subscriptions.
• Communicate with you about updates, security alerts, and support.
• Detect, prevent, and address fraud, abuse, and technical issues.

Where the GDPR applies, we process personal data on the basis of performing our contract with you, our legitimate interests in operating and securing the Services, your consent where required, and compliance with legal obligations.

We do not sell personal data. We share it only with trusted subprocessors who help us deliver the Services (such as hosting, analytics, and payment providers), when required by law, or during a business transfer. All subprocessors are bound by appropriate data-protection obligations.

We retain personal data for as long as your account is active and as needed to provide the Services. After termination, we retain data only as required for legal, accounting, or tax-compliance purposes, then delete or anonymize it.

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

Where personal data is transferred outside your region, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure it remains protected.

For any privacy questions or to exercise your rights, email our data protection team at privacy@tripivon.com.